FAQs


What material are the pants?
A mix of Rayon and Cotton - with special ingredients of love and care from Cisarua. All pants are elasticised at the waistband for your comfort.

What measurements do you use for your sizes?
Please check the specific product you're looking at as sizes vary depending on what you're after.

What is the best method to wash the pants?
We recommend a cold hand wash with a mild detergent. Then lie them down flat to dry.

Can I iron the pants?
Yes, we suggest using a low heat and ironing the pants inside out to avoid any damage to the print or the material.

What payment methods do you accept?
We accept Visa, MasterCard and American Express.

Is your website secure?
Beyond the Fabric uses the Shopify payment network to ensure the latest in security technology is keeping your information safe. All transactions are secure and encrypted. Credit card information is never stored.

What is your return policy? 
We want you to love your pants and wear them proudly. If needed, unworn pants can be exchanged within 15 days of delivery.

How long will it take to receive my order? 
We do our best to have orders sent within 3 days. You're welcome to get in touch with any questions about how long your order might take.

How much does delivery cost?
The costs and times vary depending on where you're located; you'll be able to see these costs before you commit to buying anything in your shopping cart. There are also certain postcodes within Sydney and Melbourne that won't incur a delivery cost as our pants will be hand delivered.

Do you deliver to my country?
We currently deliver within Australia only.

Where do the profits of each pair of pants go?
Half of the sale of every handicraft sold is given to the talented woman who created them (an amount decided by the women). The remaining profits contribute to electricity, water, food, transport, sewing machines and materials to sustain classes and activities run by the Refugee Women Support Group Indonesia.

Who is behind Beyond the Fabric?
We are an Australian couple - a PhD student from Melbourne and a marketer from Sydney who want to support some incredible women we met in Cisarua, Indonesia. But Beyond the Fabric is not about us. We are simply creating this platform to tell the story of these inspiring women.

Thank you to our supportive friends who have all contributed in their own way. You know who you are.

If you have any other questions please contact us.